Frequently Asked Questions

Ordering

How do I place an order? Simply browse our Shop page, select the product and variant (colour/model) you want, click “Add to Cart,” and proceed to checkout. You'll receive an order confirmation by email/SMS once your order is placed.

What payment methods do you accept? We accept Cash on Delivery (COD) across Pakistan, as well as online payments via debit/credit card and bank transfer at checkout.

Can I cancel or change my order after placing it? Yes — orders can be changed or cancelled free of charge as long as they haven't been shipped yet. Contact us at [Your Support Email] or [Your Phone Number] as soon as possible with your order number.

Shipping

Do you ship all over Pakistan? Yes, we deliver nationwide including Lahore, Karachi, Islamabad, and all major cities and towns.

How long does delivery take? Orders are typically delivered within 2-4 business days in major cities and 4-7 business days in other areas.

Is shipping free? Yes! We offer free shipping on all orders over Rs. 5,000. Orders below this amount incur a flat shipping fee of Rs. [Amount], shown at checkout.

How do I track my order? Once your order ships, you'll receive a tracking link via email/SMS. You can also contact us directly for a status update.

Products & Warranty

Are Veloxy products original/genuine? Yes, all products sold on veloxy.com.pk are 100% original and go through quality checks before dispatch.

Do your products come with a warranty? Yes, Veloxy products come with a 1-Year Warranty against manufacturing defects. See our Refund Policy for full details.

What is the 15-day risk-free trial? If you're not satisfied with your purchase, you can request a return or exchange within 15 days of delivery, provided the product is unused and in its original packaging.

Returns & Refunds

How do I return or exchange a product? Email us at [Your Support Email] with your order number and reason for return. Our team will guide you through the pickup/drop-off process.

When will I get my refund? Refunds are processed within 7-10 business days of us receiving and inspecting the returned item. See our Refund Policy for complete terms.

Contact

Still have a question? Reach out to us anytime at [Your Support Email] or [Your Phone Number] — we're happy to help.