Privacy Policy

Veloxy (“we,” “our,” “us”) operates the website veloxy.com.pk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit the site, place an order, or contact us, we may collect:

•      Contact details: name, email address, phone number, shipping/billing address

•      Order information: products purchased, order value, payment method

•      Device/usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

2. How We Use Your Information

•      To process and deliver your orders

•      To communicate with you about your order, including confirmations and delivery updates

•      To respond to customer service requests

•      To send you marketing communications (only if you've opted in — you can unsubscribe anytime)

•      To improve our website, products, and customer experience

•      To detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We only share it with:

•      Courier/delivery partners, to fulfill and ship your order

•      Payment processors, to securely process online payments

•      Service providers who help us run the store (e.g. Shopify, email/SMS providers)

•      Authorities, where required by law

4. Cookies

Our store uses cookies to keep track of items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work correctly as a result.

5. Data Security

We use industry-standard security measures, including secure checkout via Shopify, to protect your personal and payment information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You can request to access, correct, or delete your personal information at any time by contacting us at [Your Support Email].

7. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: [Your Support Email]

Phone: [Your Phone Number]

Address: [Your Business Address]