Refund Policy

We want you to be fully satisfied with your Veloxy purchase. This Refund Policy outlines how returns, exchanges, refunds, and warranty claims are handled.

1. Return Window

You may request a return or exchange within 15 days of delivery (“15-Day Risk-Free Trial”). To be eligible:

•      The item must be unused and in the same condition you received it

•      It must be in its original packaging, with all accessories, manuals, and freebies included

•      You must provide proof of purchase (order number or receipt)

2. Non-Refundable Items

•      Items damaged due to misuse, mishandling, or accidents

•      Items returned without original packaging/accessories

•      Return requests made after the 15-day window

3. Defective or Damaged Items

If you receive a defective or damaged product, contact us within 48 hours of delivery with clear photos/videos of the issue. We will arrange a free replacement or full refund, including any shipping charges paid.

4. How to Start a Return

1.     Email [Your Support Email] or call [Your Phone Number] with your order number and reason for return

2.     Our team will review your request and confirm eligibility within 1-2 business days

3.     If approved, we'll arrange pickup or share drop-off instructions

5. Refund Processing

Once we receive and inspect your return, we'll notify you of the approval status. If approved:

•      Refunds are processed within 7-10 business days

•      Online payments are refunded to the original payment method

•      COD orders are refunded via bank transfer or JazzCash/EasyPaisa (details required at time of refund)

6. Exchanges

If you'd like to exchange an item for a different colour/variant, let us know when requesting your return — we'll process the exchange once the original item is received and inspected, subject to stock availability.

7. 1-Year Warranty

All Veloxy products carry a 1-Year Warranty against manufacturing defects, covering:

•      Charging/connectivity failures not caused by misuse

•      Manufacturing faults in materials or workmanship

Warranty does not cover: physical/liquid damage, unauthorized repairs, normal wear and tear, or damage from improper use. To claim warranty service, contact [Your Support Email] with your order number and a description/photo of the issue.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe, first check with your bank or payment provider — processing times can vary. If you still have concerns, contact us at [Your Support Email].

9. Contact Us

For any return, refund, or warranty questions, reach us at:

Email: [Your Support Email]

Phone: [Your Phone Number]